SHIPPING POLICY

DELIVERY AND DISPATCH TIMES

We aim to dispatch all orders within 2-3 business days Monday to Friday from our warehouse in Auckland. Orders placed on Saturday, Sunday or public holidays will be dispatched within 2-3 business days after the next business day.

PACKAGE SIZES

Shipping costs are calculated on weight, or volumetric weight, depending on the item. For example items such as child seats are relatively light, but very large, and so it costs us more to ship than a smaller package of the same weight.

DELIVERY WITHIN NEW ZEALAND

We deliver within New Zealand via Courier from our warehouse in Auckland. We recommend that you use a shipping address where someone will be able to receive the goods during business hours (eg a work address) so that your package can be signed for. Couriers cannot deliver parcels to PO Boxes. 

The size of your total order will determine your postage cost – your shipping is automatically calculated at checkout. The chart below gives an estimate of what you can expect to pay.

 Order size

Cost

Standard Shipping $5.00
Large Parcels - above 5kg or 0.1cbm $15.00
Bikes $30.00 

 

Delivery

Estimated delivery

North Island 1 - 2 business days
South Island 2 - 3 business days
Bikes Up to 2 weeks


We order Lekker Bikes in especially for you from Australia, and are happy to be able to offer a new airfreight service for this. It pays to allow a week or two for this service, as it can take time for your bike to clear customs and then get to you. Please be reassured that all international freight and customs charges are paid by The Urban Cyclist - you won't get any unpleasant surprises in this regard!

We can also offer same day courier service within Auckland only. Please contact us for a quote.

Unfortunately, we can only ship to one address per order. If you want to shipping to multiple locations, you will need to place separate orders for each address.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are unable to redirect orders once items have been dispatched. Sorry but we are not responsible for any delays, loss or damage caused by postage processes.

AUSTRALIAN DELIVERY

We are happy to be able to deliver to our cousins across the ditch! For orders up to 5kg you can check out as usual, and the freight will automatically be applied. This rates are for UNTRACKED delivery using NZ Post International Air Parcel Service or TRACKED NZ Post International Courier. The targeted delivery time is 3 to 10 working days for Parcel service, or 2 to 6 days for courier, although it pays to allow a little extra, especially at busy times such as Christmas! If you would like to order a larger item or ship via a quicker service please get in touch for a freight quote!

Order size

Air Parcel Service

International Courier

0 to 1 kg $15.00 $30.00
1.01 to 2 kg $25.00 $40.00
2.01 to 3 kg $35.00  $50.00
3.01 to 5 kg $45.00 $60.00

INTERNATIONAL DELIVERY

We are happy to deliver to other countries – please contact us to obtain a quote and we will aim to respond within 24 hours. You will be liable for all import duties, customs and local sales taxes levied by the country you are shipping to.

FREE DELIVERY

From time to time, we run free shipping promotions. To be notified by email, simply sign up to The Urban Cyclist e-newsletter here.