SHIPPING POLICY

DELIVERY AND DISPATCH TIMES

We aim to dispatch all orders within 2-3 business days Monday to Friday from our warehouse in Auckland. Orders placed on Saturday, Sunday or public holidays will be dispatched within 2-3 business days after the next business day.

DELIVERY WITHIN NEW ZEALAND

We deliver within New Zealand via Courier from our warehouse in Auckland. We recommend that you use a shipping address where someone will be able to receive the goods during business hours (eg a work address) so that your package can be signed for. Couriers cannot deliver parcels to PO Boxes. 

The size of your total order and your location will determine your postage cost – your shipping is automatically calculated at checkout. The chart below gives an estimate of what you can expect to pay.

 Order size

Cost

Standard Shipping $5.00
Large Parcels - above 5kg or 0.1cbm $15.00
Bikes $30.00 

 

Delivery from Auckland

Estimated delivery

North Island 1 - 2 business days
South Island 2 - 3 business days

We can also offer same day courier service within Auckland only. Please contact us for a quote.

Unfortunately, we can only ship to one address per order. If you want to shipping to multiple locations, you will need to place separate orders for each address.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are unable to redirect orders once items have been dispatched. Sorry but we are not responsible for any delays, loss or damage caused by postage processes.

INTERNATIONAL DELIVERY

We are happy to deliver outside of New Zealand – please contact us to obtain a quote and we will aim to respond within 24 hours. You will be liable for all import duties, customs and local sales taxes levied by the country you are shipping to.

FREE DELIVERY

From time to time, we run free shipping promotions. To be notified by email, simply sign up to The Urban Cyclist e-newsletter here.