COVID-19 Update

Updated 9pm 25 March 2020

I've been watching for updates throughout the day as to whether it is actually OK for me to sending shipments out to customers. My gut feeling was that I didn't want to take capacity away from couriers that could otherwise be used for essential services, and perhaps unduly put them at risk. Everything I have read and heard today has supported this feeling, and so I have decided that at this stage I will not be shipping any further orders I recieve. 

ANY ORDERS PLACED  FROM NOW ON WILL BE SHIPPED AFTER THE LOCKDOWN PERIOD

Stay safe, and take care of yourself and your loved ones.

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25 March 2020

I've been asked by numerous customers if I will be open over the Covid-19 isolation period, and I have needed to look carefully at whether this is possible and appropriate. 

I have spoken with my courier companies and they have assured me they are happy to continue with deliveries for my business. There may be delays, as they will of course be prioritising essential products and services.

In addition to this my stockroom is in a building that no one else will be accessing over this period, and so I am able to prepare orders without being in contact with others, or exposing my family to additional risk. 

At this stage I have decided to process orders twice a week, on Monday and Thursday. I will also be available throughout this period by phone and email to answer people's questions, and help make decisions about things like which child seat might fit your bike best.

It is my understanding that bikes serve a couple of important roles during this uncertain time - they allow people working in essential services to get to work in a safe and isolated manner, and supporting these vital workers must be one of our top priorities at this time. Biking has also been recognised as an activity that people are able to do in their local area for both exercise and enjoyment, as it enables them to get out of their house and still ensure they maintain an appropriate distance from others.

I will however be following the guidelines issued by the Govenment, and if they communicate that it is not consiered acceptable to continue to supply my customers I will of course cease to do so immediately.

I wish you and your family well during this time. Keep safe. Keep well. Kia kaha.

Emma

The Urban Cyclist

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